Effective Date: 12 September 2024

NetCableLinkUp LLC, in dealership partnership with Sandler Partners LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our internet, cable TV, and home phone services. By subscribing to or using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of personal information to provide, manage, and improve our services:

• Personal Information: Includes your name, address, email address, phone number, payment information, and other details necessary for service registration, billing, and communication.

• Service Usage Information: Includes data related to your use of our services, such as browsing history, data usage, IP addresses, call records, and device identifiers.

• Device Information: Includes details about the devices you use to access our services, such as device type, operating system, and unique identifiers.

• Communication Records: Includes records of your communications with our customer support team, such as emails, phone calls, or chat transcripts.

2. Purpose of Information Collection

We collect personal information for the following purposes:

• To Provide Services: Deliver and manage our internet, cable TV, and home phone services.

• To Process Payments: Handle billing, payments, and account management.

• To Offer Customer Support: Address inquiries, resolve issues, and improve our support services.

• To Improve Service Performance: Monitor and analyze service usage to enhance quality and user experience.

• To Comply with Legal Obligations: Meet regulatory requirements as outlined by federal, state, and international laws.

• To Send Service-Related Communications: Provide important updates, including billing notices, service disruptions, or changes to the terms of service.

• To Offer Marketing Communications: With your consent, send promotional materials about new products, services, or features. You can opt out at any time.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We may share information with trusted third-party vendors or service providers assisting in service delivery, such as payment processors, customer support providers, and IT service providers.

• Legal Compliance: We may disclose your information when required by law, such as in response to court orders, subpoenas, or requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or parties involved in the transaction.

4. Opting Out of Marketing Communications

You have the right to opt out of receiving marketing communications. To do so, you can:

• Click the unsubscribe link provided in any promotional email.

• Contact us at info@netcablelinkup.com with the subject line “Opt-Out Request.”

Opting out of marketing communications does not affect service-related communications such as billing notices.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about how you interact with our services. These tools help personalize your experience, analyze usage patterns, and improve functionality.

• Cookie Types: We use both session cookies (expire when you close your browser) and persistent cookies (remain on your device until deleted or expired).

• Third-Party Cookies: We may use third-party cookies for analytics and advertising purposes.

• Cookie Preferences: You can control cookies through your browser settings. However, disabling cookies may impact certain features of our services.

For more details, please refer to our Cookie Policy.

6. Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure data storage, and regular security audits. However, no data transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.

• Opt-Out of Marketing: Unsubscribe from marketing communications as described above.

To exercise any of these rights, contact us at info@netcablelinkup.com. We will respond in accordance with applicable laws.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website and will be effective immediately. We encourage you to review this policy periodically.

If significant changes occur, we will notify you via email or a prominent website notice.

10. International Data Transfers

If you are located outside the U.S., your personal information may be transferred to and stored in the U.S. By using our services, you consent to this transfer. We will take necessary measures to ensure your data is handled securely and in compliance with applicable laws.

11. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations. When no longer needed, we securely delete or anonymize your data.

12. Contact Us

For questions, concerns, or privacy-related requests, contact us at:

NetCableLinkUp LLC
Email: info@netcablelinkup.com
Mailing Address: 1011 Jeff Ryan Dr, Herndon, VA 20170, USA