NetCableLinkUp LLC, in dealership partnership with Sandler Partners LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our internet, cable TV, and home phone services. By subscribing to or using our services, you agree to the practices outlined in this policy.

 

 

We collect the following types of personal information to provide, manage, and improve our services:

•Personal Information:
Includes your name, address, email address, phone number, payment information, and other details necessary for service registration, billing, and communication.

•Service Usage Information:
Includes data related to your use of our services, such as browsing history, data usage, IP addresses, call records, and device identifiers.

•Device Information:
Includes details about the devices you use to access our services, such as device type, operating system, and unique identifiers.

•Communication Records:
Includes records of your communications with our customer support team, such as email, phone calls, or chat transcripts.

 

 

We collect personal information for the following purposes:

•To Provide Services:
To deliver and manage our internet, cable TV, and home phone services to you.

•To Process Payments:
To process billing, payments, and account management.

•To Offer Customer Support:
To address inquiries, resolve issues, and improve our customer support services.

•To Improve Service Performance:
To monitor and analyze service usage in order to improve quality and enhance user experience.

•To Comply with Legal Obligations:
To meet legal and regulatory requirements as outlined by federal, state, and international laws.

•To Send Service-Related Communications:
To provide you with important updates, including billing notices, service disruptions, or changes to the terms of service.

•To Offer Marketing Communications:
With your consent, to send promotional materials and offers about new products, services, or features. You can opt-out of these communications at any time.

 

 

We do not sell your personal information to third parties. However, we may share your personal data in the following situations:

•Service Providers:
We may share information with trusted third-party vendors or service providers who assist us in delivering our services, such as payment processors, customer support providers, and IT service providers.

•Legal Compliance:
We may disclose your information when required by law, such as in response to court orders, subpoenas, or requests by public authorities.

•Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or parties involved in the transaction.

 

 

You have the right to opt out of receiving marketing communications from us. To do so, you can:

•Click the unsubscribe link provided in any promotional email we send you.

•Contact us directly at info@netcablelinkup.com with the subject line “Opt-Out Request.”

 

Please note that opting out of marketing communications does not affect your ability to receive important service-related communications, such as billing notices or updates regarding your services.

 

 

We use cookies, web beacons, and similar tracking technologies to collect information about how you interact with our services. These tools help us personalize your experience, analyze usage patterns, and improve functionality.

•Cookie Types: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

•Third-Party Cookies: We may also use third-party cookies for analytics and advertising purposes.

•You can control the use of cookies by adjusting your browser settings. However, disabling cookies may impact certain features or functionality of our services.

 

For more detailed information on cookies, please refer to our Cookie Policy.

 

 

We take appropriate measures to safeguard your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure data storage, and regular security audits. However, no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

 

Depending on your jurisdiction, you may have the following rights regarding your personal information:

•Access:
You can request access to the personal information we hold about you.

•Correction:
You can request the correction of any inaccuracies or incomplete personal information.

•Deletion:
You can request the deletion of your personal information, subject to certain exceptions (such as when the data is necessary for fulfilling a contract or complying with legal obligations).

•Opt-Out of Marketing: 
You can opt out of receiving marketing communications at any time, as described above.

 

To exercise any of these rights, please contact us at info@netcablelinkup.com. We will respond to your request in accordance with applicable laws.

 

 

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

 

 

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

 

If we make significant changes to this Privacy Policy, we will notify you directly through email or a prominent notice on our website.

 

 

If you are located outside the United States, please be aware that your personal information may be transferred to, and stored in, the United States. By using our services, you consent to the transfer of your personal data to the U.S., where data protection laws may differ from those in your country. We will take all necessary measures to ensure that your data is handled securely and in accordance with applicable laws.

 

 

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

 

 

If you have any questions, concerns, or requests related to this Privacy Policy or your privacy rights, please contact us at:

 

Email: info@netcablelinkup.com

Mailing Address: 1011 Jeff Ryan Dr, Herndon, VA 20170, USA